![]() ![]() They weren't able to get updated payment info, so they contacted my bank for the "auto-renewal" of $24.99 and then told me I had authorized the transaction myself. I found out later that you can't remove a credit card, only change it. This is important because I had cancelled, and thought that the messages reflected that. I kept getting notices that said in order to keep using the service, I would have to update my card info. ![]() I decided not to continue the service and cancelled last year. ![]() I tried Pro but many of the so-called official tabs were unavailable, often getting pulled by the artists. As others have reported, UG undoubtedly says they have "no evidence" of me canceling (proof in their reply below). Still trying to get the issues resolved but this company is very tricky with their auto renewal cancellation policy. ![]()
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